Shipping: All orders are shipped UPS ground unless otherwise specified. After your order is received by our system, your order will be processed within 2 to 3 business days if not sooner. Out of stock items will be processed 3 to 5 business days. It takes additional 2 to 5 business days for UPS or the Postal Service to deliver the package to you. Transit time depends on what area of the country the package is shipping to. If you need your orders ship Express, Next day, second day, etc., email (contactus@cmfscentedcandles.com) for a shipping quote. Also if you need your order ship to Canada, Alaska, Puerto Rico, Hawaii, any US Virgin Islands, or anywhere in the world, email for the shipping quote.  

Returning Products: We have a reputation of providing high quality products, if for any reason you are unsatisfied with the order, you can return the undamaged/unused item for a full refund, excluding the shipping fee. Once we received the merchandise from you, we’ll refund your cost of the products back to your account.   

Damaged Merchandise During Transit: We package our boxes according the UPS packaging codes, If for some reasons you received damaged products, please have contact UPS at 1-800-742-5877 to report the damaged package. You will need to provide to UPS the tracking number which can be found on the shipping label. You will need to keep the damaged package up to 5 days from the day you called UPS to report the damage. UPS will pick up the damage package for inspection, and send us, CMF Scented Candles the paper work for the refund.  

Please send us an email (contactus@cmfscentedcandles.com) reference with an order number about the damaged package.